Service Desk Analyst Interview Questions | Glassdoor

Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

Top Interview Questions

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When can you start?

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How would you handle an employee who was not adhering to the policy and procedures

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The interview questions are all customer service type of questions. Show a good personality and an aptitude to learn if you're not technically sound. If you are, show good customer service and personality. Afterwards they decide that day on who will get hired and who won't.

I noticed there was a list with 20 plus questions on it. I was only asked 5-10 questions, and they were normal interview questions.

The questions were all reasonable and not difficult. The company's main concern was how you would react to difficult staff members.

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Would you like this job

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Do you like the bills

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General tech troubleshooting questions were asked, i.e. "If your email isn't working, what steps would you take to fix it?"

How do you deal with stress?

1 Answer