Service Desk Analyst Interview Questions | Glassdoor

Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

Top Interview Questions

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What motivates you?

1 Answer

Tell us about a time you let your team down.

Describe a time when you had an irate customer or encounter a d was able to descalte the situation.

1 Answer

They quiz you on your computer troubleshooting skills, it not difficult just unexpected

How would you handle an employee who was not adhering to the policy and procedures

1 Answer

When can you start?

1 Answer

The interview questions are all customer service type of questions. Show a good personality and an aptitude to learn if you're not technically sound. If you are, show good customer service and personality. Afterwards they decide that day on who will get hired and who won't.

I noticed there was a list with 20 plus questions on it. I was only asked 5-10 questions, and they were normal interview questions.

None. They asked specific questions to the qualifications and experience -- no off-the-wall or unexpected questions.