Service Desk Associate Interview Questions | Glassdoor

Service Desk Associate Interview Questions

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Service desk associate interview questions shared by candidates

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Explain one time when you exceeded a goal someone set for you.

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I explained about incentive selling and how previous employers had set average we must meet. By meeting these averages we helped the company prosper. This was challenging because many people do not wish to add additional items that may cause their price to exceed their original expectations.

What was a problem that you had in the past? and what did you do to fix it?

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How I handled conflict in the work place

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They weren't that difficult, it's just difficult if you've never been in one of those situations.

what do you know about ikea?

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Tell me about a time when you were put in a potentially unsafe situation. What was the situation and what steps did you take to keep yourself and others safe?

Basic "tell me of a time when..." questions.

I really didn't have one. The interview went plenty fast because the manager was really busy.

It was about 5 questions one of them was about my availability. Other questions was customer service related.

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