Service Desk Specialist Interview Questions | Glassdoor

Service Desk Specialist Interview Questions

17

Service desk specialist interview questions shared by candidates

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How I would handle a frustrated customer.

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Focus on solution and realize their anger is not toward me.

There weren't any unexpected questions and none of the questions seemed particularly difficult.

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I wasn't really asked a lot of technical questions, they had my resume asked a few questions about my experience with active directory and pc imaging, asked about my certifications and security clearance. They said my resume spoke for its self.

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What projects have you worked on in the past?

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Describe a time when you disagreed with management, but did not do anything about it.

Why Gensler?

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"How do you handle an angry doctor on the phone?"

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How to set up a LAN connection in a diagram for a SoHo setup

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What was a situation where you encountered a technical issue but were unable to find a resolution?

Typical questions...give examples of how you dealt with a difficult person. Do you prefer to work alone or as a team. Where do you see yourself in 5 years. Both people conducting the interview were very nice no problems. I prepared for the interview and brushed up on the software they used etc.

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