Service Dispatcher Interview Questions


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Provo City
911 Dispatcher was asked...January 22, 2016

How would you handle a phone call where someone is loudly using profane language and is hard to understand?

4 Answers

I would remain calm, but firm and ask the person to be more clear so that I could send the help that they needed as quickly as possible. Less

Patiently, calmly, clearly and with precise direction

Calmly, patiently, sense of urgency, precise distinct directions, keeping them calm and gathering pertinent information until police or ambulance rescue arrives; then direct them to a crises number if they need further assistance. Less

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York County, VA

How would you handle a call you took for an emergency dealing with a family member?

2 Answers

Take call calmly and precess all information once I complete my work.then will inform my supervisor is someone related to me Less

Take the call calmly and process all information, once my work is complete, try to contact that family member, and advised supervisor that it is someone in relation to you. Less

Lafayette Police Department - Indiana

How do you organize yourself when you have multiple tasks to complete?

1 Answers

Give them an example from a previous position that shows them you have completed multiple tasks at the same time and had to meet a deadline. Tell them how you manage multiple tasks; either through an electronic device or making lists and prioritizing tasks. Play up the part about prioritizing tasks. Less

Coastal Car

The most difficult question was " How well can you work under pressure, when a client is making bizarre requests for an hour pick up time and is also being very demanding (RUDE).

1 Answers

I answered " I will do exactly as is requested and if I need addtional help, I will ask a fellow co- worker what is the best thing to do in order to execute the client'srequest. The client needs to always be satisfied. Less

They asked what I would do if I had a call in the middle of the night that one of their busses broke down in a remote place.

1 Answers

I told them I would stay in contact with the driver about how severe the breakdown was and immediately notify the onsite repair staff or anyone else near the driver to take care of the problem. Less

GoJet Airlines

What would you do if you had plans to meet a friend after work and the person relieving you was running late and you have a flight battling some bad weather.

1 Answers

Prioritize: the flight comes first. Once your relief arrives, fill him in on the situation staying as long as possible until he or she gets the picture, then tell your friend you may have to reschedule. Less

Southwest Airlines

If the weather has gone down at your destination and the flight was dispatched without an alternate, what would you do?

6 Answers

1. Land at the nearest suitable airport. 2. Go back to the departure airport. 3. Circle the pattern until the wx clears Less

Confer with the PIC regarding whether we both feel comfortable continuing without an alternate, or whether we should/can add an alternate, or whether to divert. Less

I would first follow any guidance per ops specs. Since we are past preflight planning I cannot provide alternate fuel Less

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She asked me if I didn't mind working different shifts.

6 Answers

Project manager

Locomotive driver

Truck trailer driver

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Delta Air Lines

The first thing is a verbal comprehension and math comprehension test, read "math word test", my least favorite. Both are online with which I have a hard time. I must have not read the math questions correctly and/or was not clear on the answer they were looking for because I got released from the interview immediately.

5 Answers

see above

Me, too, a few years ago

I shall do and i ready for this test

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Penguin Air & Plumbing
Dispatcher was asked...October 25, 2017

Would i be willing to learn new skills.

4 Answers

I answered honestly that i always strive to learn new things especially skill sets. Less



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