Service Implementation Manager Interview Questions | Glassdoor

Service Implementation Manager Interview Questions

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Service implementation manager interview questions shared by candidates

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Case study involving time prioritization and problem solving.

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Answered to the best of my abilities and it slowly became obvious that it was evaluated based on behaviors

Be sure you're familiar with the Service Delivery process from Customer to Sales (to Order Entry) to Provisioning/Design to Activatiion, and NOC support.

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Online assessment: - Start with the speed section, because your eyes will be so tired by the end of the test. The questions were really easy, but have a calculator handy. ( I only got through 6/10 questions) - Math/logic section: reading through the other reviews online will help go through this section faster. Math or logic questions you can pretty much figure out yourself, but there are some mind riddle questions that can trip you out (ie. apple is 40 cents, banana is 60 cents, how much is a pear? A: 40 cents, bc it has two vowels lol). - Grammar section: really easy grammar questions where you have to correct a sentence, with questions such as YOUR vs YOU'RE or COULD'VE vs COULD OF (<- this is not a word) - Programming: I've only taken one programming class (where I went to class 10% of the time) so I chose the no experience option. This is fine even if you are applying for TS role. It teaches you basic programming logic such as AND and OR, and is manageable if you don't freak out and just take some time to think through it. HR interview: 5 things you are not? Why did you choose your major/ college? What is your pet peeve?