I had to wing it and be creative in my response, I provided an example from one of my previous employers.
Thank you for sharing your interview process. It is extremely helpful. I have an interview with Clarissa this afternoon, and honestly didn't even know what the STAR method was until today. I get so nervous during the interview process that I can't really focus on the questions as they come, but this will allow me to have an idea of what will be asked and the best method to answer. Thank You.
Thank you for your information. It was one of the best I have read and I know Amex interview questions are tough at times. (former employee).
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My girlfriend has her final interview tomorrow. What advice can you give? Can pay be negotiated especially with a good degree?
Give me one example from your past employment history where unusual events created interpersonal conflict and/or impaired customer service (i.e. patient and/or physician), including how you solved these multiple problems, and what was the final outcome.
laugh cause it makes them angier and its funny cause they get angrier(Ive done this customer finally got it cause he wouldnt get anywhere with me yelling at me like a child and calmed down was funny as *ell)
Remain calm and refer him to a manager to help solve a problem. If no manager is around explain the policy regarding his issue. If it is not within policy apologize and say that there is nothing else that could be done.
I would assure them i could help them and diffuse the situation.
HELP!!! just had a phone interview and they said they are sending a personality test for me to take! i am confused about what answers they are looking for how does one pass these types of tests??
I handle all callers the same as I am here to solve their concerns. I would listen to what their need was and do everything within my power to resolve it .I find when I take the time to understand concerns and take ownership of resolving concerns most all customers will respond favorably to a calm, helpful demeanor.
There are no difficult or unexpected questions. This is not a job for everybody, although most people could do it. If you would deny your social life, or if you do not even possess a social life, being a Newspaper Motor Route Carrier is your job.