Service Management Interview Questions | Glassdoor

Service Management Interview Questions

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There were no difficult questions. They just want to know if you are trainable because you will need to lean all about fuel management from scratch

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New hires go through 6 - 8 weeks of training

How do you handle a mess up with an customer?

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What was one time you had to deal with a difficult customer? (They asked this question at least 4-5 times in different wording)

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Nothing over the top, all about past experiences and management style. However I asked about the dress code and was shocked by the response

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What activities do you enjoy outside of your profession?

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What are your goals for the next 5 years

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How would yu teat an angry customer, that yelled and did not let you get a word in.

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How would you handle a student unhappy with our services?

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Asked me to described my ITSM and operations experience.

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What qualifies you for this position?

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