Service Manager Interview Questions | Glassdoor

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Service Manager Interview Questions

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What is your idea of reasonable turn around time for a project?

3 Answers

Depends on the clients ability to provide assets, and the scope of work.

Reasonable would be the projected, based on original scope and estimated labor hours. The word reasonable in itself indicates the use of reason to determine the outcome.

Just

I was asked how do I deliver a "no" to the customer when they are expecting and demanding a "yes" answer.

1 Answer

How do you see your role within an office that is struggling?

1 Answer

How do you handle a difficult customer situation?

1 Answer

How do you coach and incentivize people with a limited budget to be the very best they can be for themselves and for the company?

1 Answer

What experience do you have with Microsoft SCCM? What Experience do you have using SNOW SAM software? What experience do you possess leading/managing a service desk?

1 Answer

The question ranged from development of procurement, acquisition strategy, administration methods and closeout familiarity. Additionally, personality was discussed and ascertained.

1 Answer

It sounds like you are overqualified for this position? Also ridiculous scenario's for example 400 printers are delivered and they were ordered by another dept. You have 10 days to install them. How would you handle this?

3 Answers

How do you know when you are providing great customer service.

2 Answers

How would you deal this situation: An employee is upset and has gotten verbaily combatative during your weekly meeting.

2 Answers
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