Service manager Interview Questions | Glassdoor

Service manager Interview Questions

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How would you deal with screaming customers or stressful environments?

7 Answers

Be calm, stay empathetic, do not be defensive.

Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR?

I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business

How would you respond to a customer that is complaining they have a hole in a product they just purchased?

6 Answers

What do you consider exceptional customer service?

3 Answers

What is your idea of reasonable turn around time for a project?

3 Answers

Describe a sales situation where price seemed to be the primary driver and how you overcame the focus on cost and made it more about 'value.'

2 Answers

If I was David's pizza and I wanted to cancel my subscription because it was costing me to much. What would you do ? Goal is to retain the account.

2 Answers

I was asked how do I deliver a "no" to the customer when they are expecting and demanding a "yes" answer.

2 Answers

How would you sell our value prop?

1 Answer

How do you coach and incentivize people with a limited budget to be the very best they can be for themselves and for the company?

1 Answer

How do you see your role within an office that is struggling?

1 Answer
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