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Service Representative Interview Questions

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What can you bring to the team as a new individual? Your strengths and or weaknesses? (Elaborate on this they analyze Everything)

2 Answers

Tell me about a time when you dealt with a difficult customer. What was the outcome?

2 Answers

What are your career goals.

2 Answers

How big is your natural market?

2 Answers

What does the word empathy mean?

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If you were a kitchen appliance, what would you be?

2 Answers

These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.

2 Answers

Talk about a process or policy you didnt agree with in your last job and what did you do to resolve that.

2 Answers

All the interview questions were very straight forward. There was nothing tricky or complicated.

2 Answers

Tell me a time when you had to handle a difficult customer.

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