Service Representative Interview Questions | Glassdoor

Service Representative Interview Questions

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Service representative interview questions shared by candidates

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Tell me about a time when you dealt with a difficult customer. What was the outcome?

2 Answers

What are your career goals.

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How big is your natural market?

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What does the word empathy mean?

3 Answers

If you were a kitchen appliance, what would you be?

2 Answers

These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.

2 Answers

Talk about a process or policy you didnt agree with in your last job and what did you do to resolve that.

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All the interview questions were very straight forward. There was nothing tricky or complicated.

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Tell me a time when you had to handle a difficult customer.

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Do you want the postion?

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