Service technician v Interview Questions

18

Service Technician V interview questions shared by candidates

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University of California Berkeley
Development Technician V was asked...January 18, 2014

Your work looks excellent, clean, even beautiful; but are you going to be able to really get your hands dirty when I need you?

1 Answers

I said yes, and that the "dirty" jobs I have had to do didn't make it into my portfolio. I composed a letter that night of all the dirtiest jobs I had done, and I had some doozies. I e-mailed the letter that night and got the response "You write very well and apparently like to do it. Thanks for the history lesson." Less

Insight Global

years of experience in A/V technician, experience commissioning the system for A/V, doing DSP programming, etc...

1 Answers

I gave them a full picture of my background where my strengths were, they thought I would be more suited to a more technical role and I got a better position than I applied for! Less

Lam Research

In regards to my work history and projects I had worked on in the past - extensive history supporting projects and assignments overseas and domestically.

1 Answers

Reviewed my resume/CV, and shared both positive and negative results (and details on how each one was either successful or not) from items being discussed. Less

Lam Research

Why be an engineering technician if you've advanced degree?

1 Answers

To be an Engineering Technician providing the opportunity to gain experience about hands-on equipment and meet the engineer's request. It is valuable when you don't have any real technical experience in an industry as a new graduate. Less

Indiana Department of Natural Resources

My programming experience and what have I programmed.

1 Answers

The programming experience, I have is in HTML/CSS, Actionscript, C+, and java

Turner Techtronics

Reviewed work history, and basically wanted to get the feel of the potential employee

1 Answers

CEO is a good guy. Basically the best asset the company has. The fact you interviewed with him for a AV tech position should tell you a lot. Turner has probably 5 or less employees on the east coast. Since you're remote with little corporate oversite you will be fine. A long as you don't mind not having direct deposit in 2018 you will be fine. Less

Evans Hotels

tell me about yourself

1 Answers

listed favorable personality traits e.g. punctuality, quick learner, etc.

PSAV

What previous experience do you have with audiovisuals? How would you handle a client that's mad? Have you ever had unsatisfied customers before, and how have you handled them? What things do you think are most important in order to carry out a fantastic job?

1 Answers

The questions were nothing to be worried about. It's not like you have to study the night before, or read a book about AV engineering. Just answer with honesty and it'll be alright. Don't be afraid, it's just an interview. Less

Carber

Do you understand basic pneumatic machine operation? Can you lift 50 lbs. or more? Can you get a TWIC card? Are you willing to travel around the US? Are you willing to work off-shore?

1 Answers

Having a mechanical background, I was able to answer yes. Yes, 50 lbs. was not a problem. Yes, I can obtain a TWIC card. Yes. I can travel around and outside the US. Yes, I was willing to work off-shore. Less

PSAV

Tell me about a time where you made a client really happy. Tell me about a time when you made a mistake and had to own up to the client

1 Answers

1. There was a time where a client was not happy about the size of the room for her event. She had asked for the main meeting space for her dinner and due to other events, we simply could not offer her another room. Knowing our event space had an atrium, I asked if we could set some tables for dinner out there close to the event room. We did our best in setting up some of the tables outside and the event contact was very happy that we did this for her. She thanked us for making the arrangement and had a lot of good things to walk away from her experience. 2. There was a baby shower event booked at our hotel. The contact for this event was the mother of the client having the baby shower. There seemed to be miscommunication on when the event would start and instead of 7pm it was supposed to start at 6pm. We double checked our BEO and event roster and realized that the time was in fact wrong. We apologized for the late inconvenience and spoke with the mother of the client. We explained to her that we dropped the ball and would get the event room ready as soon as it was possible. She understood and it ended up working out as all of her guests did not arrive until 6:30-7pm anyways and everyone wanted to wait until the party was there to begin eating. It was a mistake on our part and we sincerely apologized to our client and made the situation better as fast as possible. At the end, things seemed to work itself out and the client was grateful for her baby shower being a success. 2. Less

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