Shareholder Service Representative Interview Questions | Glassdoor

Shareholder Service Representative Interview Questions

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Shareholder service representative interview questions shared by candidates

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Do you think if you had a problem or a question, would you work it out yourself or ask peers?

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Seek help of peers and multipe peers to get different views and by yourself or in a team enviroment come to a solution.

If you seen another associate or heard of another associate being negative about another associate..what would you do?

1 Answer

How would I handle a difficult customer on the phone to pacify them into not wanting to speak to a supervisor.

Tell me a time when a customer was angry, how did you handle the situation?

1 Answer

Tell us about a time you had to go beyond what was expected of you. How did you respond.

They asked personal questions about yourself to see how you handle interacting with individuals due to the job primarily having you talk on the phone.