In a retail store or restaurant, stressful and complicated situations can arise. As a shift manager, you the one in charge of resolving them in an effective and professional way. Expect to be asked about how you would handle various problems that might come up, such as conflicts between employees and other bad employee behavior, irate customers, in-store emergencies, and staff shortages.
Explain to me a time in a past job where you stepped up as a manager
I used an example from the Army.
Use an example that demonstrates your leadership skills and willingness to take initiative. Stepping up means finding solutions, not excuses. For example maybe there was an issue that coworkers would complain about ("somebody should do something about this") and you were able to find a solution on your own.