solutions delivery consultant Interview Questions

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Productive Edge
Director of Solution Delivery was asked...July 9, 2015

What do you think some of the challenges are with Agile as it pertains to managing client expectations?

2 Answers

When working with larger organizations that require detailed requirements at the onset of a project, the fact that Agile is intended to be an iterative process, a full Agile approach may not be the best solution for client-driven development. Before work begins, clients want to know everything an application will do and how it will work. Agile starts with requirements at the 30,000' level and gets more granular as iterations are built and refined. Thus, the initial requirements are sometimes too vague for clients. Agile tends to work much better with software development that has a definitive release cycle, where features can be concepted early and refined through the iteration process, without the need to say exactly how it will work prior to building it. Less

In my experience, there was no truly Agile process going on in the company anyhow. I would expect they were just sour on hiring another PMO from a UX background after the massive professional conflicts I had as a PMO from a UX background there. There's no real UX work to speak of, it's all just design in my experience. Worse, it seems you're expected to be a proxy for the partner, so brush up on your mind-reading skills. No judgment calls on how to approach team management unless you're deciding to lean hard or harder on your team to meet deadlines that are set based on a sales pitch rather than a meaningful understanding if the work to be done. Less

Uniphore Software Systems

What technology do they use in a call center?

2 Answers

AI, products, software, etc.

In contact they uses Avaya, Genesys for IVR development

Dell Technologies

Tell me a time when you had to make a quick decision without knowing all the facts.

2 Answers

Every decision involves some element of risk. You will always have some amount of time to act on the issue. Over the period you will develop an attitude and ability to recognize and take calculated risks. If you have done it in your career then you will be able to answer. If you have not then you can mention the following ways to take the decisions - Act quickly and find what information is missing and who can give you answers quickly - after you make the decision develop a contingency plan asap - quickly identify few pros and cons and their risks - what is the worst thing that could happen, evaluate its impact on you and your organization. Less

Every decision involves some element of risk. You will always have some amount of time to act on the issue. Over the period you will develop an attitude and ability to recognize and take calculated risks. If you have done it in your career then you will be able to answer. If you have not then you can mention the following ways to take the decisions - Act quickly and find what information is missing and who can give you answers quickly - after you make the decision develop a contingency plan asap - quickly identify few pros and cons and their risks - what is the worst thing that could happen, evaluate its impact on you and your organization. Less

Lattice Engines

The VP drew a Cartesian graph on the board and listed 4 data points for Dell. Networking gear, Servers, Laptops, and something else. Asked me to address how to increase sales for these four data points.

1 Answers

I don't want to leave you hanging here, but the goal is to show your thought process and how you understand the core business and the complex issues with increasing sales leads. But keep in mind your dealing with an ex-McKinsey Consultant who is over educated and the question is ambiguous, therefore no right answer exists. He just wants to see how you think and compare your skill for data snooping to his hot shot Stanford grad. At any rate, this is still a blue collar implementation gig that requires a PM, data scientist, and technical consultant to solve, not a high priced consultant. Less

AGVANTIS

Are you willing to work onsite?

1 Answers

Yes

Contentful

How do you organise yourself on a daily basis?

1 Answers

Mainly the day before by reviewing to-dos and calendar, as well as priorities.

Brave Bison

Explain a typical content (VoD) workflow

1 Answers

Using a white board, I drew a high level overview of content workflow from ingest, content handling to publish via CDN to client devices Less

The Emirates Group

How do you govern your project?

1 Answers

Such an open question. I responded on policies around PMO governance and then about how I manage my projects to meet PMO guidelines. The answer expected was, how do you as a program manager manage multiple projects. Less

Commonwealth Bank of Australia

Major challenges there were facing and how I would approach resolving their issues.

1 Answers

I gave them several options and then presented my preferred option along with the reasons, risk profile and context of why I thought this was the most suitable option. Less

Optiva

Related to client handling

1 Answers

totally out of blue if you are a pure technical guy

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