Specialist I Interview Questions | Glassdoor

Specialist I Interview Questions

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They asked what you know about ABA and what experience you have with it. They also try to determine if you are qualified both physically and mentally for working with this special population. They need to know that you will be able to work with students that potentially can be violent and how you would react to them.

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I did not have any experience with ABA but had researched it. I let them know a brief overview of it.

About past experience

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What are your strengths and weaknesses?

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A customer is eager to close their file today, but you do not have the appropriate signing authority to do so. Your manager and anyone else with authority have left for the day. What do you do?

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Why would you want to do customer service after so many years in straight I.T.?

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Most unexpected: "What was your biggest mistake you ever made on the job, and what did you do to rectify it?"

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What is the difference between Quality control and Quality assurance? Tell us about your experience with it.

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Where do you get your passion from?

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A lot of the questions on when to approach the customer or what to say to them when selling can seem like they have multiple answers.

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How would you handle an upset customer?

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