Consultant Interview Questions in Springfield, MA
While there's no set list, businesses are pretty clear about qualities they like to see demonstrated by their employees and applicants. Generally, a consultant interviewer is looking for evidence of confidence, communication skills, your ability to gain a client's trust, overall leadership skills, and knowledge of your subject matter to name a few. There are generally two types of consulting interview questions: fit — designed to find out about your personal experience, motivation, and soft skills, and case — designed to assess your analytical consulting skills.
Top Consultant Interview Questions & How To Answer
Here are the three top consultant interview questions and how to answer them:
Question #1: Why do you want to work for this firm?
How to answer: This question is asked to reveal your motivation for choosing a specific organization and to test your knowledge of the industry. Research the firm you're interviewing with and make sure to highlight some of your key points of interest. Additionally, mention any ways in which the company's values align with your own.
Question #2: Give an example of a time you lead a team.
How to answer: To answer this question, choose an experience in which you made a meaningful impact while managing or working with others. Provide context regarding the situation and objective, describe your leadership role, what actions you took, the outcome of those actions, and what you learned about yourself during the process.
Question #3: How would you help a local cafe recover from a sharp profitability decline?
How to answer: Breaking down complex business problems is one of the hallmarks of consulting. For questions like this, there's no universal framework — you'll have to create your own. Ask questions, define the problem clearly, create Mutually Exclusive, Collectively Exhaustive (MECE) categories, show how you would analyze each category, and define your next steps.
Have you ever been asked to do anything that you morally had an issue with?
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Yes, I was once asked to falsify a time record by a manager. I immediately reported it to his supervisor. Less
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Yes and declined
Discuss experiences with conflict resolution.
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In my career as an employee relations professional I have always found it best to remain calm, gather facts, consult both parties, and then do my best to make an unbiased judgement which will hopefully benefit both parties. Less
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In my career I have learned to listen to both parties first. Prioritize my thought of action. Calmly speak to both parties and see if we can come to a agreement. Less
Give me a time when you dealt with an upset resident or customer and how did you overcome?
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When answering any kind of customer service question, make sure to present yourself as a patient problem-solver who is able to maintain a professional demeanor. Listen to the resident's issue fully and try to get to the root cause of the problem so that you can find a logical solution that diffuses the situation. Less
If you don't know anything about the cell phone, tablet (ect) the customer is talking about what do you do?
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"You could try and persuade them over to a product that you do know something about, read along and point to the information on the box or display, so you both know what the product is about." Less
Do you have any issues with cold calling?
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No, once I develop a pitch I am very comfortable initiating cold relationships.
conflict customer service question. Give a time where you disagreed with a customer, where they escalated the problem or concern. What was the conflict? How did you resolve the solution? What could you have done better?
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escalated to manager, or supervisor. Discussed the conflict, resulting in taking care of the customer. Always take care of the customer. Less
Outside of standard marketing (Handing out fliers, providing tours), what method or technique would you use to draw attention to the company and bring in prospective residents?
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Discuss budget privileges with the management team to organize an on-site leasing event, or party focused primarily upon offering unique rewards and incentives to prospective residents in attendance. Less
