"When hiring sales associates, employers are looking for charismatic candidates who can provide helpful advice to customers and close sales. Be prepared to answer a few scenario questions that will assess your ability to handle difficult customers, sell a product, or excel on a team. Previous sales experience is an advantage, but not necessary."
What do you do if you are unfamiliar with a product?
I do external research so that I know what I am selling my customers and can have confidence knowing that I am correct in my information.
I do research online and find out what the product does, how it works, and I even purchase it to find out what to do to get the most out of the product, so that when a customer asks a question about it I will know exactly what to say.