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The hallmark of all customer service is meeting expectations, and then exceeding them with a commitment to excellence. The customer wants you to meet their expectations of service, that this can only be achieved if you, as leader, are ensuring this. You are always observing, correcting, coaching, this proper way of service. You must instill in your crew the understanding that we are honored that you the customer selected us to serve you. That this translates to a desire to be a customer advocate. That this advocacy is a charge to do your utmost to ensure the best service, price and outcome. That service is in the end expectations, meeting them or if need be resetting the expectations so the customer is kept informed of the expected time of completion or outcome. That issues arising from insurance, out of stock, or any delay that needs to be communicated to the customer. This communication to customer is critical in resetting expectations which ensure the desired outcome of a happy customer. Less
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Enthusiasm Once you enter the store, your focus should be on your job with enthusiasm, positive attitude, and happiness. This type of attitude will allow you to have a great day dealing with your co-workers, pharmacy staff, previous patients and new patients. Phrases such as, good morning, you’re appreciated, please, thank you, and you’re welcome are very important to tell the staff. Every time you hand prescriptions to the patients you should wish they are feeling better after they are using the medicine. Less
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Leadership Kept drug information library and provided accurate information to medical and pharmacy staff about new drugs, Active role in Community and Drug Information. Abide by the regulations and the law to maintain records of the drugs handled by the pharmacy. Less
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Impossible to answer
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This is very true. I left because of it.
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methods is quick work
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"Because I've exhausted all other options and you seem desperate" hahaha
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Because CVS is the leading national pharmacy chains.
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I will comment on this question to say, be prepared. Think of anything that has helped retain customers, gain customers, or helped business in other ways. How do you work to contribute to the company's success? Less
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By being dedicated in time and always busy and however way I can
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Career growth because it is a MNC company
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11 years
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I'm a hard worker, responsible person. I'm available M-F 7A-7P. I don't mind to rotate every 3th or 4th weekend. I my have problem on my new job since this is a Home Infusion company, Not only making most of IV Meds, but also Pharmacist need to know most of the IV supplies such as different type of IV catheters, central lines, peripheral lines. Less