LAST...Listen, Apologize, Solve, and Thank. Listen to what the issue is and what you can do to fix it, this is important so that you know what to apologise for later. Apologize, it doesnt matter what it is apologize for it and promise to resolve the issue. Solve, get managment involved let them know the issue and ask them what is the best way to handle the situation. Thank them for their patientce and understanding, just make sure that they are a valued guest and invite them to come back again
My answer: I would tell the operators they had to work as long as I was not violating company rules(I am thinking the correct answer should have been â??I would run the pressâ? however not familiar enough about the process to concur only one person could run the press).