Support Coordinator Interview Questions
643
Support Coordinator interview questions shared by candidates
If you had a call that needed to be transferred to a supervisor but all of them were on the phone so you would have to handle the call and resolve the issue yourself. How would you handle this?
1 Answers↳
Obviously my job is to resolve all issues and contacting a supervisor is my absolute last stitch effort. This is also difficult because I'm not aware of your procedures for retention such as expedited shipping or upgrading products so I'm going to refrain from suggesting those to my customer. I would simply say I can place you on hold and currently all our supervisors are helping assist other customers at this time if you would rather I can take your information and relay it over to them to give you a call back. Less
What do you do when you've finished your work but still have to be on the clock?
3 Answers↳
Find a co-worker that can use a helping hand.
↳
There’s always something that can be done extra in any job, whether you clean, or organize something or reorganize something. You can also read the company’s manual and a lot of times you’ll learn things you never knew about. Less
↳
Uuuuhhhh, like, I browse Imgur. Can I say that? I said I read and (used to) do homework. Less
If you were an animal, what would you be?
2 Answers↳
Just be smart about the way you answer and have a reasoning behind it
↳
I would be a lion. In order for the lion to be king of the jungle, one must first be noticed. Take pride in your territory. Always be alert and detailed oriented in all actions. All the other parties around will take notice and you will earn their respect and loyalty. Less
How would you improve security level within the company?
1 Answers↳
Providing a cyber security trainings for all employees.
What do I think separates me from other IT professionals.
1 Answers↳
My character. Eager to learn, great interpersonal skills.
