Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Here are three top support engineer interview questions and how to answer them:
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question #3: What is overclocking?
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
LC Easy question on string manipulation. To find certain patterns in string.
Ticket booking application with user and admin login
tell me about yourself ?
Where do you see yourself in 5 years
What are the 7 OSI model layers
Quais as experiências anteriores? Por que trabalhar na SAP? Por que esse cargo específico? Falar sobre um feedback recebido sobre algo negativo e como lidei com isso. Sobre um feedback negativo que eu dei e como eu lidei com isso.
Tests ;SQL , Shell scripting and Powershell
Why do you want this job?
