interview questions shared by candidates
how did you deal with unhappy customers?
sit them down to discuss their problems/issues and give them viable solutions to help them see that there is a positive side to the situation
Explaining this with a real time scenario will be great
Talk about something that is relevant to them until he/she trust me and open up. People want to be heard.
The Regional Manager was always self absorbed and really didn't provide healthy answers for logical questions which set off my whole unsupervised experience. She took off right after she was hired for a 2 month disability leave, leaving us with someone who was already watching 70 reps... Why does this great product have such a poor Regional Support system?
I was asked in a hypothetical context if the owner of the company requested that I come fix a problem on his computer immediately, while I was in the midst of another technical task, would I drop everything and go?