They didn't ask me much but I remember them asking me "What would you do if a customer called in saying their internet stopped working?" Hussein asked me about the previous jobs I had working in a technical environment.
While on shift getting paid for every minuet, every minuet deserves attention paid back to it. The customer is paying for the best, expects the best and deserves the best. This means all efforts are to deliver 100% of the best product 100% of the time without fail...always. Proactive is not just what I might need but also when will I need it. Couple that with why do I not already have it and top it off with how might all that fail. Then mix in some elements of weather, solar flares, human nature in general and no service... When all this has been accounted for, reviewed and calculated...studied and pondered upon...gone through and double checked. Then and only then are you ready to take what information you think you have and an idea of what you think you need to the next guy up the chain for that persons review. The entire process then immediately begins again as it is a never ending process subject to change by the minuet and since its been a minuet... better go over what you might need again.