Tech Support Agent Interview Questions | Glassdoor

Tech Support Agent Interview Questions

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Tech support agent interview questions shared by candidates

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Hypothetical customer service scenario with a written customer service response-everyone in group had a random question- appeared about 6 different scenarios

1 Answer

remember branding of the company you are answering for- and teamplaying

Sell me this pen.

1 Answer

Why would I want to work there?

1 Answer

What does WAN stand for?

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tell me about a time where you provided excellent customer service

Tell me about a time you had an irate customer and explain how you handled that call?

How did would you explain the difference between a modem and a router?

How to delete a file permanently from a computer? How to launch an application without clicking on it?

How did you prepare for this interview?

1 Answer

Although this is for a tech position, don not over think it. During the phone interview you will be asked basic questions to verify info, and go over the job a bit. They will ask you a few behavioral questions, overall it took an hour. The 2nd interview was the same set up, and I was asked to role play. Now, don't try to get into the actual tech with these, they want answers that reflect your customer service skills, because you have a month long training to learn. The last interview is when they ask simple tech questions, behavioral questions, and ask if you have any. What is ram? Tell me about a time you had to troubleshoot? Tell me about a time you had a difficult customer, how did you handle it? What if any would you have done different? Tell me about a time you went above and beyond for a customer? What do you expect out of me, your manager? A customer calls in, she isn't able to print a document that she needs for class which is in 30 minutes, what do you say/do? (again they are looking more for a customer service answer such as "I'm sorry you're experiencing this, I know how important this must be, and I would hate for you to be later, so let's get this issue fixed right away, what device are you trying to print from?"

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