Technical specialist interview questions shared by candidates
How much experience do you have in call-center tech support?
While I have several years of both tech support and call center experience, I have no tech support experience in a call center. So the interviewer, again a very nice and professional employee, seemed to completely lose interest in the interview.
I would follow up with, having both tech support and call center experience, I believe I have (number of years exp.) in assisting customers over the phone and would have no problem providing tech support over this medium.
Suppose you start at $32,000 per year (about $16/hr.), receive $3,536 in company paid insurance benefits, receive 32% of your base in 401K/Profit Sharing/ESOP benefits, and cost the company 8% of your base in FICA taxes. Suppose also that you are trained for 4 months, plus get 7 holidays and 10 days total of sick leave and vacation your first year. Assuming 176 work hours per month and 8 hours per day; in your first year, what is your cost to the company per hour that YOU ARE AVAILABLE TO HELP A CUSTOMER? This is actually the sample question from their website, but the question on the test is worded slightly different, with a few different numbers, meant to complicate matters a bit. If you can answer this question, it should give you a good base from which to answer the final question on the in-person test.
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