Technical Support Interview Questions | Glassdoor

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

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Can you tell me your most stressful/comical customer service experience?

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Most of the questions centred around computers such as "Which key(s) on your keyboard would you use to look at multiple different programs/pages on your computer?"

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Ask question about gabage collection, index vs non cluster index in SQL

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Very granular line of questioning about the effective permissions of a FAS-sourced CIFS share presented to a windows client

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Radio technology, wiring a TX & RX cable; transmit Request, CTCSS.

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The Manager of support asked an extremely specific question regarding a specific brand of laptop running Windows XP where the DVD dive won't read DVDs anymore. Or something around those lines. He wanted to know how it could be fixed.

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1.Why do you want to work for T-Mobile? 2.Name a time you had an irate customer, what was their issue and how did you resolve it? 3.Name a time you had to receive feedback or training from a superior. What was the feedback and how did you handle it? How did you apply it to your job? 4.What kind of metrics were used by your previous employer. What did you do to make sure you were meeting or exceeding them every month? 5.What’s your biggest obstacle in regards to your success?

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Can you name some common ports for TCP and UDP?

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Extensive list of interview questions but it was meant to get to know you better. What's a pet peeve? Which muppet would you be? When was the last time you lost your cool?

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What is your weakest skill?

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