Technical Support Interview Questions | Glassdoor

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

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Name 5 computer parts

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why do you want to work here?

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How would you handle a difficult, frustrated or disgruntled user?

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If you didn't know how to resolve a customer issue, what would you do?

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What was the most difficult thing you ever did? Asked by the CEO.

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Operating systems were normal for a technical position.

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They wanted to know if I knew about what the company actually did.

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Can you name some common ports for TCP and UDP?

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What's the difference between =, ==, and ===?

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