Technical Support Manager Interview Questions | Glassdoor

Technical Support Manager Interview Questions

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Technical support manager interview questions shared by candidates

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They were worried about how to interact/control the requests from their one major customer.

1 Answer

Not sure of what answer they seek but diplomatically controlling the work requests from customers seemed to be the most important concern.

How do you see yourself fitting into the organization?

1 Answer

Typical questions such as what one is looking for and what you are willing to bring to the table.

What is your previous work experience and how does it tie in with Salesdialers?

Q: What keeps me up at night in my current role? Q: Have you ever managed someone out of the company? Q: How many direct reports do you have? Q: What are your warning indicators a case is going to get escalated and catch it before it does?

Typical; questions about: experience with direct reports, why wanting to manage, would it make a difference becoming a manager of past peers, how you would handle yourself on a manager team, what is important to you as a leader, what makes you a leader?

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To weigh the balls

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Examples of my most memorable achievement, how did I achieve it, how did I overcome challenges

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