Technical Support Manager Interview Questions
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Technical Support Manager interview questions shared by candidates
The Interviews are lead similar to "TARGETED SELECTION INTERVIEWS".
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In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Docker EMEA Technical Support Manager experts on Prepfully, rated super strongly on TrustPilot... prepfully.com/practice-interviews Less
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So always try to answer the question in S.T.A.R's: Situation Task/Action Result Less
What approach do you take when coaching your employees?
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In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Atlassian Technical Support Manager experts on Prepfully, rated super strongly on TrustPilot... prepfully.com/practice-interviews Less
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The approach depends on the employee. How do they like their feedback? What is their communication style? What is our relationship - do they trust me? I need to mold the delivery to the individual. Less
Explain technically about our main solution or what we are trying to solve with our products?
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Had to explain many things from my technical era. I am sure I got some answers wrong, but the interviewer wanted to know if I was knowledgable enough for the hiring level to talk technically to customers and employees. Less
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It is all about the HCI concept which helps to simplify the DC and to increase its agility. Furthermore it helps to replace arrays of servers and storage hardware and integrates all theses component in one node. This definitely will help to reduce the cost of the hardware and the cost of the licences renewals. In addition to that it is the only solution that can provide the user with one click OS that runs across different clouds (private +public) It combines the private and public cloud providing one point of control to manage the IT infrastructure this will result in what they call it Hybrid cloud. Its scalabilty and compatibility with the other Vendors so the client will have the freedom to chose the cloud ( ex:Micosoft Azure, Google cloud), platfoorm (IBM, DELL, Lenovo) ,Hupervisor (AHV, ESXI ) All theses advantages will help the IT team to focus more of the applications and services instead of worrying about the infrastructure. Less
Be able to fully explain what is the product is all about.
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Well, you need to do your own research. Tip, read up on the company website.
