Technical support manager Interview Questions

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Technical Support Manager interview questions shared by candidates

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eClinicalWorks
Software Specialist/Technical Support/Technical Account Manager(TAM) was asked...August 18, 2017

SQL Command?

3 Answers

What is cloud computing?

Can you pls tell what were the other questions asked that is other then java , SQL , Linux. Why you declined offer? And what was the salary they were offering? Less

19000k /m

Docker

The Interviews are lead similar to "TARGETED SELECTION INTERVIEWS".

2 Answers

In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Docker EMEA Technical Support Manager experts on Prepfully, rated super strongly on TrustPilot... prepfully.com/practice-interviews Less

So always try to answer the question in S.T.A.R's: Situation Task/Action Result Less

Asurion

give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?

2 Answers

Talk about a time when u listened to a customer vent, how quickly you identified the issue and what steps taken to resolve the issue.. Less

best answer is answer truthfuly

Atlassian

What approach do you take when coaching your employees?

2 Answers

The approach depends on the employee. How do they like their feedback? What is their communication style? What is our relationship - do they trust me? I need to mold the delivery to the individual. Less

In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Atlassian Technical Support Manager experts on Prepfully, rated super strongly on TrustPilot... prepfully.com/practice-interviews Less

Nutanix

Explain technically about our main solution or what we are trying to solve with our products?

2 Answers

Had to explain many things from my technical era. I am sure I got some answers wrong, but the interviewer wanted to know if I was knowledgable enough for the hiring level to talk technically to customers and employees. Less

It is all about the HCI concept which helps to simplify the DC and to increase its agility. Furthermore it helps to replace arrays of servers and storage hardware and integrates all theses component in one node. This definitely will help to reduce the cost of the hardware and the cost of the licences renewals. In addition to that it is the only solution that can provide the user with one click OS that runs across different clouds (private +public) It combines the private and public cloud providing one point of control to manage the IT infrastructure this will result in what they call it Hybrid cloud. Its scalabilty and compatibility with the other Vendors so the client will have the freedom to chose the cloud ( ex:Micosoft Azure, Google cloud), platfoorm (IBM, DELL, Lenovo) ,Hupervisor (AHV, ESXI ) All theses advantages will help the IT team to focus more of the applications and services instead of worrying about the infrastructure. Less

Pure Storage

This question; it is a technical interview for a technical position. If you do not know high-level SAN infrastructure, RAID technology, high-level networking, at least some Windows and Linux commands and what separates Pure from others - then you do not deserve to work for Pure Storage.

1 Answers

This question; it is a technical interview for a technical position. If you do not know high-level SAN infrastructure, RAID technology, high-level networking, at least some Windows and Linux commands and what separates Pure from others - then you do not deserve to work for Pure Storage. Less

SS&C

Why are you looking for a position here?

1 Answers

Very close to home and feel that I can make a great contribution To your IT department. Less

Airkit

Why do you want to work here?

1 Answers

Tell us about yourself?

Zoho

TCP/UDP

1 Answers

Broadcasting/Multicasting

Exide Technologies

Nothing very memorable.....the Hiring manager talked non-stop

1 Answers

Let him ramble

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