Technical support manager Interview Questions

best answer is answer truthfuly

Talk about a time when u listened to a customer vent, how quickly you identified the issue and what steps taken to resolve the issue..

Had to explain many things from my technical era. I am sure I got some answers wrong, but the interviewer wanted to know if I was knowledgable enough for the hiring level to talk technically to customers and employees.

It is all about the HCI concept which helps to simplify the DC and to increase its agility. Furthermore it helps to replace arrays of servers and storage hardware and integrates all theses component in one node. This definitely will help to reduce the cost of the hardware and the cost of the licences renewals. In addition to that it is the only solution that can provide the user with one click OS that runs across different clouds (private +public) It combines the private and public cloud providing one point of control to manage the IT infrastructure this will result in what they call it Hybrid cloud. Its scalabilty and compatibility with the other Vendors so the client will have the freedom to chose the cloud ( ex:Micosoft Azure, Google cloud), platfoorm (IBM, DELL, Lenovo) ,Hupervisor (AHV, ESXI ) All theses advantages will help the IT team to focus more of the applications and services instead of worrying about the infrastructure.

Very close to home and feel that I can make a great contribution To your IT department.

I can be passionate about the work because of that! It was an honest question that deserved an honest answer, and fortunately those realities aligned very well with what I was looking for in a position.

I have experience indirectly managing a matrixed, global support network.

Dear, sir Firstly i need to explain one point that is so important to me & you sir Anyone who will praise himself i think he is not a qualified to any work But sir it all depends on your evaluation to him All i need to tell you are written in my resume With my all regards