Technical Support Representative II Interview Questions | Glassdoor

Technical Support Representative II Interview Questions


Technical support representative ii interview questions shared by candidates

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All questions are directed to specific experiences rather theoretical scenarios.

1 Answer

Per the question below, I'm waiting on an offer.

Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.

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Where do you see yourself in 5 years.

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What program do you use to Send messages to other users, computers, or messaging names on the network.

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Why Cablevision?

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What was a time that you had to provide feedback to a superior and how did you do that?

None of the questions were unexpected. Be able to recall a time when you had to deal with a difficult customer, or a problem that was difficult.

About the previous technical support experience?

2 Answers

My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.

None, it wasn't an interview it was a box to be checked

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