Technical support representative ii interview questions shared by candidates
Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.
The key for these type of questions is to clearly communicate expectations for the customer. Take ownership of company errors, even if you are not personally responsible, and get the customer to view you as being on their side to help fix the problem. Breaking the adversarial mindset many people have with the company rep they are talking to makes fixing the problem that much easier.
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