Technical Support Representative II Interview Questions | Glassdoor

Technical Support Representative II Interview Questions

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Technical support representative ii interview questions shared by candidates

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Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.

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The key for these type of questions is to clearly communicate expectations for the customer. Take ownership of company errors, even if you are not personally responsible, and get the customer to view you as being on their side to help fix the problem. Breaking the adversarial mindset many people have with the company rep they are talking to makes fixing the problem that much easier.

Where do you see yourself in 5 years.

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All questions are directed to specific experiences rather theoretical scenarios.

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Why Cablevision?

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What program do you use to Send messages to other users, computers, or messaging names on the network.

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None of the questions were unexpected. Be able to recall a time when you had to deal with a difficult customer, or a problem that was difficult.

Tell us about a time when you had a disagreement with a manager and what was the outcome of the situation.

None were difficult or unexpected. The questions are very general that were asked.

Explain what an API is. What are the three email protocols and how does each one work. Describe the components of a high end computer. What is XML.