Technical support specialist interview questions shared by candidates
How much experience do you have in call-center tech support?
While I have several years of both tech support and call center experience, I have no tech support experience in a call center. So the interviewer, again a very nice and professional employee, seemed to completely lose interest in the interview.
I would follow up with, having both tech support and call center experience, I believe I have (number of years exp.) in assisting customers over the phone and would have no problem providing tech support over this medium.
I suppose her question of "Why should we invest x amount of money into training you for this job" because it puts the interviewee in an awkward position -- like she implies "remember how much we'll end up using our budget to pay your salary, so justify why we should do so, even though we'd probably prefer not to."
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