Technical support specialist interview questions shared by candidates
"What is sysprep, and how is it used in an everyday computer enviornment?"
I had no idea... never had to use sysprep
Sysprep is a tool designed for administrators, and OEM's. After you perform the initial setup steps on a single computer, you can run the tool to prepare the sample computer for cloning. -Microsoft
Suppose you start at $32,000 per year (about $16/hr.), receive $3,536 in company paid insurance benefits, receive 32% of your base in 401K/Profit Sharing/ESOP benefits, and cost the company 8% of your base in FICA taxes. Suppose also that you are trained for 4 months, plus get 7 holidays and 10 days total of sick leave and vacation your first year. Assuming 176 work hours per month and 8 hours per day; in your first year, what is your cost to the company per hour that YOU ARE AVAILABLE TO HELP A CUSTOMER? This is actually the sample question from their website, but the question on the test is worded slightly different, with a few different numbers, meant to complicate matters a bit. If you can answer this question, it should give you a good base from which to answer the final question on the in-person test.
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