Technical Support Specialist Interview Questions

Technical Support Specialist Interview Questions

A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.

1,713 Technical Support Specialist interview questions shared by candidates

Top Technical Support Specialist Interview Questions & How to Answer

Here are three top Technical Support Specialist interview questions and how to answer them:

Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?

How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.

Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?

How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.

Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?

How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.

Top Interview Questions

Sort: Relevance|Popular|Date
Technical Support Specialist was asked...April 12, 2018

Tell us about yourself.

3 Answers

General response about you and your accolades.

Did not receive the interview invitation

Did not receive an invitation for a next step.


SQL Command?

3 Answers

What is cloud computing?

Can you pls tell what were the other questions asked that is other then java , SQL , Linux. Why you declined offer? And what was the salary they were offering? Less

19000k /m

Insight Global

If a VP calls you and says, "I can't access an important file I need for a meeting I'm conducting in 10 minutes. It's on my I drive but there's a red X on it and I can't access it. My admin says she can, but it's not working for me." What would you do to resolve the issue?

3 Answers

Have the admin send him/her the file needed. Wasting time trying to troubleshoot an inaccessible network drive will make the VP late for the meeting. Less

Another good question: Are you responsible for maintaining this VP's access & permissions because if so, you just passed the buck in the worst way! If you are responsible for assisting this person in retrieving the access to thier files than your answer better not be "get a copy from your admin assistant"!!.. also consider the security protocol of the company involved. Is this a matter that should be handled without proper verification and security protocol first as you don't want to prescribe access to restricted files if this was a "Fishing Call" Less

Right click the drive and select connect

Voxpro Communications

What is your understanding of DNS?

2 Answers

An Internet service that translates domain names into IP addresses. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name might translate to The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. Less

Domain name Systems is the application that controls all the settings of your domain name such as your MX records, CNAME records and A Records. Less


How many words can you type per minute? Please provide a typing test proof.

2 Answers

I performed a WPM typing test and provided them the screenshot with the time. They made me do another one during the interview with them standing over me. Less

Arif Mohamed was the person you interviewed with.


What is a modem?

2 Answers

You shouldn't be applying for this job if you can't answer this question.

Modem is a hardware network providing device which converts date to signals, it can be used in phones , tabs, personal computer etc to connect with the word around us Less


"What is sysprep, and how is it used in an everyday computer enviornment?"

2 Answers

Sysprep is a tool designed for administrators, and OEM's. After you perform the initial setup steps on a single computer, you can run the tool to prepare the sample computer for cloning. -Microsoft Less

I had no idea... never had to use sysprep


How does your current company deal with solution requests?

2 Answers

Through a ticketing system, emails, chat, and phone call

Sales department


"You have a string of numbers, and you would like to return every even number within the set" A: to iterate thru the string, and modulus each number by 2, if it returns 0, the number is even and thus should be added to a list/array and output at the end"

2 Answers

Create a javascript to index and print. Must give a written example

Split the string using the separator into an Array. Iterate through the Array members and perform type conversion on number from string to number and do a modulus by 2 operation. If the result returns 0, then number is even else its odd. If even, then push the number into a result array. Once all the elements gets processed, loop through the result array and print the resultant output. Less


How much experience do you have in call-center tech support?

2 Answers

I would follow up with, having both tech support and call center experience, I believe I have (number of years exp.) in assisting customers over the phone and would have no problem providing tech support over this medium. Less

While I have several years of both tech support and call center experience, I have no tech support experience in a call center. So the interviewer, again a very nice and professional employee, seemed to completely lose interest in the interview. Less

Viewing 1 - 10 of 1,713 interview questions

See Interview Questions for Similar Jobs

Glassdoor has 1,713 interview questions and reports from Technical support specialist interviews. Prepare for your interview. Get hired. Love your job.