I would do a training assestment to find the needs.
Not a bad starting point, but I would hope you would have a little more "meat" to offer if asked a question like that in the future. Always ask the "so what?" that the hiring manager is probably thinking. Good luck to you!
The reason for non training department personal on the panel is because you would be training their employees and assurance is sought by all labor groups that the trainer can comprehend what is being trained and not just mimicking what is in a manual.
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First thing I would do is assess the processes and training in place and see if I can find any replicable opportunities. Once there, I would move forward. Assuming there were processes to be leaned out and we were given the budget to do so, I would focus on a strong foundational training process, based on what I have learned about the company after being hired.
I don't care who you are, That's so funny and accurate!
Thanks :). Happy Holidays.
If Motorola, Pace, and cisco and most of all Comcast even knew 1 tenth of how CTDI is screwing and lying to all of them, CTDI would be out of business in a day. Someone with more balls than me should report them.
Did they bring you in for an operations position, then try to convert you for a sales rep selling door-to-door
I managed Green Bay for a little and we were never trained to bait and switch people around.
No. I interviewed on Friday the 11th though in the afternoon. It sounded good as far as managing the team and working with the recruiter, leadership team, and reps...But I'm just looking for something closer to home because of my kids. The overview of the operations manager base salary, bonuses, and benefits were attractive though. Best of luck!
Never answer an interview qustion with yes or no. Show that you are a thinker. That is why they ask these questions to see if you have the ability to think on the spot. Say something like this: Yes I enjoy challenges and indeed look for new responsibilities every chance I get. At my previous employer a lot of the time I was the first one there and the last one to leave. If I accept a career here at Sprint (or anywhere) I am completely dedicated to giving 200% in pursuit of my career with an outstanding corporation like Sprint.
i said i would have to defuse the customer by saying to calm down and i would help him or her to solve the problem.
Hi, As a former TWC rep, I wanted to give you an idea of the way to answer the irate customer. Please see below: First let them explain why they are angry or upset, then say Mr ( whatever their name is), okay, I will be more than happy to help you with that. Let me make sure that I understand the situation, your bill is higher than what you think it should be is that right? If they say yes, then say okay, let's take a look at your bill and see why the bill is higher than it normally is. You have to have a feel felt found customer service apporach. convey to them that you understand their situation and you have also had a similar situation and you have found that the best way to help the person is by ... ya da ya da yada. Basically, you never want to tell them to calm down, because with TWC customers, they will only become more enraged and the call may end of being sent to a lead or supervisor. I hope this helps