Telephone Banker Interview Questions | Glassdoor

Telephone Banker Interview Questions

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Telephone banker interview questions shared by candidates

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Why am I going to accept lower pay than what I am used to?

1 Answer

In the job market willing to take anything. Can work overtime to make up for missing pay, and count on bonuses.

When facing a difficult customer, how were you able to handle the situation and was there anything from that experience that you learned from and/or would have done better?

How would you respond to an irate customer within a two-minute time limit?

Tell me about a time when you had a difficult customer and how you handled the situation.

Why do you want to work for Chase? Why should we choose you to fill our position?

Tell about a time when you went out of your way to help a customer.

At Chase, your sitting down all day on the phone with customers. Do you think can handle being in a stable environment where you are required to sit behind a computer screen 100% of the time?

Name a specific time when you made a poor work related decision and what you did to overcome it.

ALL answers must pertain to SPECIFICS with DETAILS. ex tell me a time when you had to deal with an irate customer , what was the problem, how did you handle it and what was the outcome type of questions.

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