Wendy's Interview Question: tell me about a time when a c... | Glassdoor

Interview Question

Shift Supervisor Interview Providence, RI

tell me about a time when a customer was very angry and you

  couldn't make them happy.

Interview Answer

1 Answer


be honest....and be recent. everyone experiences at least one bad customer-the key is in how you resolved the conflict, and make sure you include information, such as if you invited the guest back, or thanked them, and listened to them and solved the issue-and if you couldn't solve it, make sure you explain why.

Interview Candidate on Jul 10, 2010

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