Tier III Tech Support Interview Questions | Glassdoor

Tier III Tech Support Interview Questions

10

Tier iii tech support interview questions shared by candidates

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Why did you dress so well for this interview? You are a little over dressed.

1 Answer

Sorry, won't happen again.

No difficult questions, just have an answer ready to show how you would bring value to the position. There is an extensive training process to teach employees advanced technical troubleshooting.

1 Answer

mostly about attitude towards customers in a support environment

What is your experience with phone tech support?

They asked me about times I've had to help customers with their issues

In what scenarios to you feel that it is alright to violate company policy?

If you are a little rusty on technical terms, brush up a bit before the interview. Best honest and be yourself!

They asked several technical questions to verify my technical knowledge. What is an MX record?

2 Answers

Do you know what HDMI are

1 Answer
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