Troubleshooting Interview Questions | Glassdoor

Troubleshooting Interview Questions

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Troubleshooting Interview Questions

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How would you troubleshoot a problem connecting to a network resource.

1 Answer

There are several questions to ask the customer starting with 'when was the last time you could access this resource? what has changed since then? I would also trying pinging the IP address or perhaps doing an nslookup to see if it might be DNS related problem etc...

Being given a UI that I had never seen before and being asked to troubleshoot the performance of the VM.

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What is the difference between "static" and "dynamic"?

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If a customer called up and was irate and screaming at you over the phone, how would you handle it?

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(Hypothetical phone call) Hello my computer is locked.

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What is your favorite color?

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They had a game of 20 questions in order to see your troubleshooting process, and they will choose something at random. Basically, they want to see your process; whether or not you get the right answer is not the emphasis.

If given a failed radio, could you repair it, or troubleshoot to component level?

1 Answer

Vcc on a set of chips seems to be shorted to ground. You got a drawing of a PCB layout and were asked how you would locate the fault.

Describe a problem that you recently used your troubleshooting skills to solve.

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