Hotel Manager Interview Questions in United States
"When applying to be a hotel manager, interviewers will want to determine whether you have the customer service skills, leadership experience, and industry knowledge to oversee the day-to-day operations of a hotel from food preparation to front-of-house. Prepare to participate in a few role-play scenarios to evaluate how you would handle various customer complaints, describe in detail your experience in the service industry, and explain how you plan to motivate hotel staff to perform their jobs to the fullest. Employers will expect you to have a degree in hospitality or a related business field."
How do you handle a customer service issue with a difficult customer
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The best way to handle a customer service issue is remain calm and don`t take it personal. The second step is try to understand why the customer is upset. Using the information given, you will be able to choose the best way to handle the issue. It could be a room move, a hotel credit or an adj. in the bill. Less
Almost the usual questions in a interview process
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Wish to Be Interviewed
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Wish to Be Interviewed
What would I do to improve the current market position of the hotel?
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It was difficult to answer that question considering I had no way of knowing the status and the situation in the hotel. So I answered that I haven't got sufficient information to make an reasonable suggestion. And they seemed to have liked the strait forward answer. Less
Tell me about your self
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I am Ramaswamy Kalyan an ACMA and ACS by profession. I belong to the city of Bangalore but had the opportunity of working at a Senior level in finance,accounts,taxation,costing and corporate laws in Companies both in India and the Middle East. My total experience is more than four decades of which 25 years are as Head of Finance and Company Secretary. At present I am engaged as a Corporate Legal Consultant. Given the opportunity, I am in a position to turn challenges into channels of profitability Less
Why would you want to work with American Cruise Lines?
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What would make you a good candidate?
- how do you motivate your team? - what is your managing style? - how do you handle a complaint? - are you flexible with schedule? - why do you want to work in the hotel industry? - are you mobile? - what are your salary expectations? (during screening interview, to which I got a "We are not Hilton!" weird right?)
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- To grow within the company, you better be mobile! - Salary expectations, "We are not Hilton!" don't expect too much I guess Less