Hotel Manager Interview Questions in United States

"When applying to be a hotel manager, interviewers will want to determine whether you have the customer service skills, leadership experience, and industry knowledge to oversee the day-to-day operations of a hotel from food preparation to front-of-house. Prepare to participate in a few role-play scenarios to evaluate how you would handle various customer complaints, describe in detail your experience in the service industry, and explain how you plan to motivate hotel staff to perform their jobs to the fullest. Employers will expect you to have a degree in hospitality or a related business field."

131 Hotel Manager interview questions shared by candidates

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Laguna Development Corporation
Hotel Manager was asked...July 26, 2015

How do you handle a customer service issue with a difficult customer

1 Answers

The best way to handle a customer service issue is remain calm and don`t take it personal. The second step is try to understand why the customer is upset. Using the information given, you will be able to choose the best way to handle the issue. It could be a room move, a hotel credit or an adj. in the bill. Less

Almost the usual questions in a interview process

2 Answers

Wish to Be Interviewed

Wish to Be Interviewed

What would I do to improve the current market position of the hotel?

1 Answers

It was difficult to answer that question considering I had no way of knowing the status and the situation in the hotel. So I answered that I haven't got sufficient information to make an reasonable suggestion. And they seemed to have liked the strait forward answer. Less

Ginger Hotels

Erate Guest Handling

1 Answers

Detailed the entire case

Cape Resorts

What were my strenghts

1 Answers

I listed my attributes and skills that would be benefical for the role I was applying for Less

Extended Stay America

Are you willing to be on call 24/7

1 Answers

Had to say yes if I wanted the promotion.

Treebo Hotels

Tell me about your self

1 Answers

I am Ramaswamy Kalyan an ACMA and ACS by profession. I belong to the city of Bangalore but had the opportunity of working at a Senior level in finance,accounts,taxation,costing and corporate laws in Companies both in India and the Middle East. My total experience is more than four decades of which 25 years are as Head of Finance and Company Secretary. At present I am engaged as a Corporate Legal Consultant. Given the opportunity, I am in a position to turn challenges into channels of profitability Less


Hiring processes.

1 Answers

Hire for personality not work experience.

American Cruise Lines

Why would you want to work with American Cruise Lines?

1 Answers

What would make you a good candidate?

The Social Hub

- how do you motivate your team? - what is your managing style? - how do you handle a complaint? - are you flexible with schedule? - why do you want to work in the hotel industry? - are you mobile? - what are your salary expectations? (during screening interview, to which I got a "We are not Hilton!" weird right?)

1 Answers

- To grow within the company, you better be mobile! - Salary expectations, "We are not Hilton!" don't expect too much I guess Less

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