Call Center Representative Interview Questions in United States
A call center representative needs to have excellent communication skills and be able to thrive under pressure. Most call center jobs are fast-paced and demanding. In an interview, employers will want to see that you are a quick learner, have a polite and helpful demeanor, and have strategies in place to deal with stressful situations.
Top Call Center Representative Interview Questions & How to Answer
Here are three top call center representative interview questions and how to answer them:
Question #1: Why do you want to work for this company?
How to answer: As a call center representative, you are the primary point of contact between the public and the company. You need to demonstrate that you appreciate the services that the company offers, and also that you understand their values. Give an example of something you admire about their product or service and be enthusiastic about how you can contribute to customer satisfaction.
Question #2: How do you deal with difficult customers?
How to answer: As a call center representative, you will sometimes need to deal with difficult customers. Give an example of a situation where you had to deal with a customer who was upset, angry, or hard to deal with. Try not to blame anyone. Instead, talk about the strategies you used and whether the outcome was successful. If you don't have any experience in call centers, use an example from a professional or personal context that shows you know how to be calm and polite in stressful interactions.
Question #3: What are your strategies for coping with deadlines and pressure?
How to answer: Some call centers can be high-pressure environments where you will have to meet strict quotas or deadlines. Use specific examples to show what strategies you use when faced with pressure. For example, you may use lists or calendars to keep track of projects, or Pomodoro sessions to process tasks. You may use mantras or meditations to keep you focused. If you don't have call center experience, draw on other stressful situations, for example, preparing for an exam.
What is something that you can use to improve your job?
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Yes, We should definitely keep a positive mindset. But My center is in Silver Spring MD, and training starts May 4th, I just wish theyd send the info further so I can put in my two weeks. But definitely keep me posted as I will do the same. Good luck! Less
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I don't know when the training date is, here in Newport News VA...... But good luck and I'll keep you posted Less
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Maybe because theyre still interviewing people. I have an interview wednesday for the call center sales in newport news. Less
What type of experience do you have?
6 Answers↳
I have customer service experience, customer support management skills, cleaning skills, Less
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Customer service
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I have experience, as houskeeping,butler, waiter, bartender and bar waiter
What is the first thing that you do when a customer is enraged on a call?
4 Answers↳
I would listen and try resolve the problem the best way I can.
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Empathize, take control, assure them that I'm the best person to handle their issue Less
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Listen
How does you previous work experience relate to the position you are applying for?
3 Answers↳
Great
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You can hire a trained monkey to do what im doing
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Whoops. I was just kidding with that answer and now I cant remove it
Could I commit to working evenings, Saturdays AND Sundays?
3 Answers↳
if you can commit to training why can't you work? that's why HR couldn't answer that question. it wasn't discrimination, you weren't being consistent. Less
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1:They contacted me not the other way around. No mention was made during the initial phone call that I would have to be available to work Sundays. 2: The unprofessional receptionist tried to deny me the interview. 3:Training would have been three weeks. It was an attempt at COMPROMISE. I was willing to forego practicing my religion for a SHORT period of time but not on a permanent basis. They discriminate against people of faith. Less
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Stated that my religion would not allow me to work Sundays. If needed I would commit to training on Sundays. Could I work Sundays? Stated again my religion does not allow me to work on Sundays. They asked if I could work Sunday evenings. Again, stated my religion does not allow me to work on Sundays. I asked why are they discriminating against my religious beliefs? HR person did not understand my question. Less
Be prepared to review your resume and address past experience in Customer Service and/or Call Centers
3 Answers↳
Had sent resume via email prior to interview, and also brought a hard copy to offer upon face-to-face interview. Was prepared to highlight, in a clear, concise manner, any experience relevant to the position. Less
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Swab drug test
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Was the drug test swab or urine
Give a brief overview of your work history.
3 Answers