Center Manager Interview Questions in United States

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Fairwinds Credit Union
Call Center Lending Manager was asked...March 14, 2016

How do I handle staff that are not meeting performance goals?

1 Answers

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less

Amazon

From the math test staffing situation: If one person leaves this position early because he gets sick, how would you reassign the remaining employees in order to ship out the correct number of product for the day?

1 Answers

This was the question I stalled the interviewers on initially because I had manipulated the initial numbers in the math question to give me a buffer of employees in two areas so this wouldn't be an issue. Apparently no one else thought about people calling in sick or not showing up to work, so I think I impressed at least one interviewer by thinking ahead in this situation. Less

Duke Health

How well you get alone with others. Huh, I was a social worker for 7 years, a Practice Manager for 15 years and have been in departments when I had to supervise up to 30 people. Really that's the type of questions you ask me.

4 Answers

Yes these people are over kill and their pay system is week for such a large system. Do your research with them because you will jump through hoops without the pay. Less

LMAO, these people passed up a Practice Manager with 20 years of experience and the person they hired lasted 2 months on the job. Wow, told you these people are overkill and just don't get it. I am so happy they passed me over because I got a job at John Hopkins in Florida. Less

As a social worker with 7 years of experience and a Practice Manager with 15 years of experience I get alone well with others. Less

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Sutherland

Are you flexible enough to work during night shifts?

3 Answers

I said yes.

Yes

Yes

Vertava Health

Are you competitive?

2 Answers

Yes

Yes

Lincoln Heritage Life Insurance Company

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

2 Answers

Very inappropriate & unnecessary, sounds as if company may have been exposed to this type of behavior from ex/present employees and is looking for constructive feed back on how to handle it....does not sound like a company that I would want to work for Less

The whole interview/pre - employment process including the assessments needs to be more validate, reexamined and the survey of the whole pornography, sexual content completely taken out. Less

Bank of America

Haven't I been told in the past that I am over qualified for positions, how do I feel about it.

1 Answers

Yes, however based on the current priorities in my life, I feel that my skills will be best utilized in this position, Less

The Virtual Call Centre Network

What Call Centre Experience do you have?

2 Answers

Over 15 year sales customer service and complaints

2 years

Check Into Cash

Why do I think I would be a good fit for the position.

2 Answers

My customer service and managing experience

I feel with my background in customer service and management experience would be a nice place to start. I could then lead the company in the right direction on building a great customer base by recruiting and delivery great customer service to the customer Less

Pink Energy

Am I comfortable talking with people?

2 Answers

I thrive in customer service

Sounds about right. The complete confusion in this company sums it up well

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