Center Manager Interview Questions in United States


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Fairwinds Credit Union
Call Center Lending Manager was asked...March 14, 2016

How do I handle staff that are not meeting performance goals?

1 Answers

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less


From the math test staffing situation: If one person leaves this position early because he gets sick, how would you reassign the remaining employees in order to ship out the correct number of product for the day?

1 Answers

This was the question I stalled the interviewers on initially because I had manipulated the initial numbers in the math question to give me a buffer of employees in two areas so this wouldn't be an issue. Apparently no one else thought about people calling in sick or not showing up to work, so I think I impressed at least one interviewer by thinking ahead in this situation. Less

Duke Health

How well you get alone with others. Huh, I was a social worker for 7 years, a Practice Manager for 15 years and have been in departments when I had to supervise up to 30 people. Really that's the type of questions you ask me.

4 Answers

Yes these people are over kill and their pay system is week for such a large system. Do your research with them because you will jump through hoops without the pay. Less

LMAO, these people passed up a Practice Manager with 20 years of experience and the person they hired lasted 2 months on the job. Wow, told you these people are overkill and just don't get it. I am so happy they passed me over because I got a job at John Hopkins in Florida. Less

As a social worker with 7 years of experience and a Practice Manager with 15 years of experience I get alone well with others. Less

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Are you flexible enough to work during night shifts?

3 Answers

I said yes.



Vertava Health

Are you competitive?

2 Answers



Bank of America

Haven't I been told in the past that I am over qualified for positions, how do I feel about it.

1 Answers

Yes, however based on the current priorities in my life, I feel that my skills will be best utilized in this position, Less

Lincoln Heritage Life Insurance Company

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

2 Answers

Very inappropriate & unnecessary, sounds as if company may have been exposed to this type of behavior from ex/present employees and is looking for constructive feed back on how to handle it....does not sound like a company that I would want to work for Less

The whole interview/pre - employment process including the assessments needs to be more validate, reexamined and the survey of the whole pornography, sexual content completely taken out. Less

The Virtual Call Centre Network

What Call Centre Experience do you have?

2 Answers

Over 15 year sales customer service and complaints

2 years

Check Into Cash

Why do I think I would be a good fit for the position.

2 Answers

My customer service and managing experience

I feel with my background in customer service and management experience would be a nice place to start. I could then lead the company in the right direction on building a great customer base by recruiting and delivery great customer service to the customer Less

Pink Energy

Am I comfortable talking with people?

2 Answers

I thrive in customer service

Sounds about right. The complete confusion in this company sums it up well

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