Center operations director Interview Questions in United States | Glassdoor

Center operations director Interview Questions in United States

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center operations director interview questions shared by candidates

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How well do you work with different types of colleagues?

1 Answer

I understand that each colleague has unique value that no one else brings to the table and if they are treated with respect and support, the fruit of that value can be immense and can ultimately contribute to a successful center.

“What’s the difference between a manager and a leader?”

2 Answers

When opening a new contact center from the ground up, what is the one thing that frightens you.

1 Answer

I can't recall any specific questions. I believe the generalized 'describe a situation where you had to deal with ....' was used. I needed to present information on staff coaching and dealing with difficult customers

1 Answer

How would you build a team that isn't current working well together?

1 Answer

Why I left a previous employer....

1 Answer

Why would I be interested in working for Kaplan?

1 Answer

A mathematical assessment was required; 20 minutes to do 16 problems. The test was actually data analysis with large data sets for each problem. The time to complete was insufficient, given the complexity of the problems, utilizing only a calculator and hand writing.

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