As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
How would you deal with screaming customers or stressful environments?
Be calm, stay empathetic, do not be defensive.
Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR?
I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business