Front Desk Receptionist Customer Service Interview Questions in United States
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Front Desk Receptionist Customer Service interview questions shared by candidates
How will you deal with an angry guest?
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I would also repeat back to the customer the service requested. This lets the customers knows that you understand the issue and what steps that they may need next. Less
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Calm the guest down and try to find out exactly what the guest is upset about then, come up with a solution to make the guest happy. Less
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Match their emotion and energy. Sympathize and tell them “I understand how you feel, a lot of our guests sometimes feel that way, but it actually works like...” Less
Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?
11 Answers↳
Just told them the truth that I was looking for a job change and why.
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I am working as an independent contractor. I have a lot of Front Desk experience, from Hotels and Country Clubs. I think that my experience and drive, will make me an asset to your company. I would be delighted to introduce myself in person and discuss this wonderful position. Less
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I have been working in The Hospitality Industry for many years , in Hotels as well Country Clubs. Now I am an independent contractor and work on several projects at this time. I am looking to go back to my roots, which is being a Front Desk Receptionist. Less
Generic. Asked me what I thought I would bring to the company.
6 Answers↳
I am young and energetic and communicate with other easily
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Young ,energetic and educated person
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Young ,energetic and communicable
What is something that you can bring to this company?
5 Answers
What days are you available and what shifts?
5 Answers↳
I have open availability interview on Monday 6 Dec 2021
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I have open availability interview on Monday 6 Dec 2021
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I have open availability.
When are you able to work?
6 Answers↳
I am able to work right away....
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I am able right now
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I am able to work right away
how would you deal with an irritated guest
4 Answers↳
I would listen to them, first and foremost. I would make sure they knew that they had my undivided attention. Once they finished venting, I'd do anything within my power to fix the problem and make sure the guest was, in the end, satisfied. The only time I would get a supervisor would be if 1. They requested I get one, or 2. There was nothing I could do because I didn't have the authority. Less
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I would ask them to remain calm while I sort out the situation
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Calmly listen to their complaint and try to sort it out within my power at the spa. If they are still irritated after offering them my own solution, I would involve management so everyone walks away happy. Less
1)Why do you want to work as a receptionist? 2)Why are you interested to work in Hilton group? 3)What you know about this property of Hilton? 4)How do you deal with customer complaints? 5)Where do you see yourself two years from now?
4 Answers↳
I would love to work as a receptionist as I like being behind a computer and talking to new people every day Less
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I like serving customer and communicating with them. I feel good when I get to know about someone because I like to gather information from people and engaging them for best customer service , Hilton is one of the best hotel group all around the globe and working here makes my profile look good , I deal with complaints with very calmly and friendly manner that customer gets convinced and cooperates with me ,I see my self as a team leader or manager who can handle the given tasks and challenges in time . Less
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I am interested in this job because by this job be meet with new different people. Less
What would you do if you were the only one on the desk, a guest was asking you questions, and the phone was ringing?
3 Answers↳
Guest must be a first priority
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I can serve the guest than I can answer the phone.
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I would ask the customer to hold one second, apologizing for the inconvenience. I would answer the phone and ask them to hold. Once the phone was on hold I would quickly finish with the customer at the desk, the co to use with the phone, apologizing for the hold. Less