Employers hiring medical assistants are looking for candidates with a mastery of both clerical and interpersonal skills. Expect to be quizzed on health care procedures as well as experience tending to patient needs. You may be asked to answer role-play question that will test your ability to handle difficult patients in a sympathetic and professional way. Be aware that many employers will expect candidates to be certified by the American Association of Medical Assistants.
Medical assistant Interview Questions in United States
Employers hiring medical assistants are looking for candidates with a mastery of both clerical and interpersonal skills. Expect to be quizzed on health care procedures as well as experience tending to patient needs. Be aware that many employers will expect candidates to be certified by the American Association of Medical Assistants.
Top Medical Assistant Interview Questions & How To Answer
Here are three top medical assistant interview questions and how to answer them:
Question #1: Are you comfortable handling confidential information?
How to answer: Show the interviewer that you are familiar with the Health Insurance Portability and Accountability Act (HIPAA). As a medical assistant, you may deal with patient's medical records, so consider explaining your process for keeping records secure. Share a story about a time you worked with sensitive information at a past job.
Question #2: How would you handle a patient complaining to you about their experience?
How to answer: This is an opportunity to showcase your conflict resolution skills. Consider saying that you would listen intently to the patient's issue. It is likely important to the interviewers that you can build strong relationships with clients and represent the team well. You could also mention your willingness to ask for help from colleagues if you cannot meet the patient's needs yourself.
Question #3: Tell me about your computer skills.
How to answer: Computer literacy is an important skill for a medical assistant. Assure the interviewer that you are competent with tasks like typing, billing, and scheduling. Mention any specific software you have used in past roles, especially medical software systems.
How do you handle stress and pressure of a fast paced environment?3 Answers
I tackle each task one at a time. I make sure that I am being efficient. If I feel overwhelmed or feel that I am unable to complete a task I would ask for assistance. Less
I am able to multi task and I am very good at time management. I love working in a fast paced environment and it’s just a given that stress and pressure comes along with that environment. I perform my best in this type of environment. Less
If I feel that I have been asked to do too much, I will speak up and ask for something to be delegated to another co worker. Less
How would you handle an upset patient coming up to the front desk and complaining?3 Answers
I would empathize with the customer and diffuse the situation by addressing his/her concern. Less
I certainly understand why you would be upset. Let me see if I can get a nurse to speak with you more about this. Less
I let them get their complaints and anger out that way they know that I am concern about their problem and so I can better understand them why they are upset. I give them a sincere apology then help them by resolving the problem. Less
Give me an example of an unhappy patient and how you made them happy before they left the office.1 Answers
We had a patient who was a retired physician. He was in terrible shape. He was non compliant. He needed to check his PT/INR weekly if not more and often he would not come in for his appointments. He also had lower extremity vascular disease. One day he came in cocky as ever and I sat him down and did the tough love speech. I was very nervous, thought he would be very angry with me. Quite the opposite. Something I said must have hit home because after that he was always on time and came to all his appointments. Less
Can you draw blood and give shots?5 Answers
Yes. Any types of blood draws or injections
I previously worked in a Family Practice Clinic that provided many services, including HRT, and have given many testosterone injections and other injectable. I also was 1 of the 2 MAs that was assigned to therapeutic phlebotomy when Hgb/Hct was high. I also assisted and preformed sclerotherapy under supervision. Less