Program managers are responsible for overseeing several company projects that are connected by a common goal. Employers are looking for candidates who excel at people management and conflict resolution. Interviewers will want to know about your leadership and multitasking skills, so come ready to discuss a time you were able to successfully motivate a group to meet an imminent deadline or any experience diffusing issues between coworkers.
how did you handle people who don't co-operate?
make them owners so that they will be accountable
explain why, communicate the bigger picture of what you're asking them to do, show that what you are doing is in full view of process/not a personal thing but a strategic or tactical problem-solving approach. If thats not effective, contact his/her resource manager/boss and ask to be added to the employee's review process. Then let his/her boss tell that person you hold this power...