Sales Associate Interview Questions in United States

"When hiring sales associates, employers are looking for charismatic candidates who can provide helpful advice to customers and close sales. Be prepared to answer a few scenario questions that will assess your ability to handle difficult customers, sell a product, or excel on a team. Previous sales experience is an advantage, but not necessary."

122,815 Sales Associate interview questions shared by candidates

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Sales Associate was asked...January 8, 2010

how do you attempt to sale when there are no customers in the sore?

7 Answers

Contacting my Clients. Sometimes when starting out you do not have clients and I recommend asking friends and family to ask around for people to come in and as well posting events online and in neighborhoods. It sounds foolish but you will notice a difference in your paycheck and when you meet your goals and pre-sales. Less

Through my online website

Easy, marketing

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Best Buy

Why would you recommend Monster HDMI cables versus generic brand?

4 Answers

Monster HDMI cables have higher quality components that reduce interference, meaning a sharper picture and better audio. Plus it will last longer. Less

Yeah, monster cables are TOTAL ripoffs, but it's where bestbuy has their greatest overhead and may make much more profit selling a monster cable than they would selling a television or game console. I agree with Tom: very sad, but it's what they want to hear :P Less

This is likely the answer they are looking for, but is mostly false. HDMI is digital signaling, so there is no degradation - if the signal makes it over the cable, it is in it's original and unblemished form. The quality of the cable carrying the signal makes no difference in this case. Analog cables are a different story. The only part of this statement that is true is that a higher quality product will, obviously, last longer than a lower quality one. Less

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The Children's Place

If you were busy with a line and checking out a customer and another customer seemed to need some help what would you do?

3 Answers

I would ask another associate to help the customer but if the customer needed to know where the collared shirts were I would point them in the direction in which they were located Less

Tell the customer I will be with you shortly

If there was another associate I'd point out that they needed help, or politely tell the customer I'd be with them in just a moment and apologize. Less

Pacific Sunwear

What would you do if you brought a customer something to try on and they didn't like it?

3 Answers

Ask them what they didn't like about it and what other styles would they prefer.

Would be best to ask them what could have been done better to help him find a better fit or/and what it was that made him change his mind. Less

i will try to chang or taket back form him .and what other model he want.


Sell me this tape dispenser.

3 Answers

Introduce yourself the the "customer" - Hi, I'm bla bla bla, im going to sell you shiii... Ask questions..."what kind of dispenser do you have now?" "what do you find important in a dispenser?"... Recommend the item you are selling, based on what you now know of the "customer" - "I know you need double sided tape that is reliably sticky, at an affordable price, you should check out this brand." Ask them if they want to buy it, by saying- "do you want me to ring this up?" or "do you want this black one, or would you like the white one from the back room?" Less

I would of said , sorry sir we don’t sell tape dispensar.

Need to be able to show you can highlight some of the positive attributes of the tape dispenser, and while you're at it, you might as well pick something else up from the desk and try to package it together with the tape dispenser. Less


How would you sell a Macy's credit card?

2 Answers

Will you like to save 20% on your items

I discussed the convenience of having one in a fast-paced shopping environment--being able to make returns without needing a receipt, having discounts applied to purchases without needing a coupon, etc. Less


What do you do if you are unfamiliar with a product?

2 Answers

I do external research so that I know what I am selling my customers and can have confidence knowing that I am correct in my information. Less

I do research online and find out what the product does, how it works, and I even purchase it to find out what to do to get the most out of the product, so that when a customer asks a question about it I will know exactly what to say. Less


Scenario: Try to convince me to upgrade to the $70 plan instead of the $50 plan

2 Answers

We know that you love chat with your couple and friends and we care about you! so If you upgrade to the $70 plan you’re gonna have unlimited minutes to call your girlfriend and keep her happy and unlimited text messages to chat with your friends. Also you have better benefits like a Netflix free account to the perfect date with your lovely partner, so you’re gonna save money watching a movie at home than taking her to the theater hahaha... Less

With the new plan you will have more minutes and text messages per month, I see you have gone over a few times in the past few months, with this plan you can prevent those high overage charges, Less


What was a time you handled a difficult client?

2 Answers

I provided an example of a time when a customer was very frustrated that there was a hole in the shirt she had bought. I was able to speak calmly with her and offer her a full refund, which seemed to diffuse the situation. Less

Explain a time where you had to be a team player?

Urban Outfitters

What would the name of your debut album be?

66 Answers

Not THAT Chris Brown

Test Album Please Ignore.

mustang sally revisited

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