senior associate interview questions shared by candidates
How to handle a dissatisfied customer.
Having had real world experiences in retail, I have dealt with this many times and 8 out of 10 times the following is how I handle it. Look the customer in the eye, listen to their complaint and find a resolution that turns the customer's experience from a negative upon arrival to leaving with a positive and very satisfied customer that will definitely return over and over.
See how to lighten the tension appropriately ,in a timely manner
Listen to the customer, stay calm and address their issues or concerns as soon as possible.
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