Shareholder Services Analyst Interview Questions in United States
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Shareholder Services Analyst interview questions shared by candidates
If you seen another associate or heard of another associate being negative about another associate..what would you do?
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Report it to a Team Manager, Manager or Senior Manager.
How did I become expert in insurance?
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I told them I took the CPCU courses that were pertinent
Name a time when you challenged a status quo? How do you deal with stress? Name a time when you had to deal with pressure? Why are you interviewing for this position?
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I read over the job description and regurgitated the information. They seemed impressed that I used key works from the job posting in my answers. Less
Tell me a time when a customer was angry, how did you handle the situation?
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A customer was very upset at not receiving a order in a timely manner, we gave the customer a gift card for a free shirt and asked that they allow us a chance to make up for the incident. Once the order was placed we expedited the shipping to ensure the customer received the product fast. Less
My interviewer asked me a series of questions and some where if I knew what the job details and job duties where. He also asked me what I knew about BNY Mellon and he was simply amazed that I knew who the CEO: Mr. Gerald Hassell and his job history of 40 years with BNY Mellon and that was impressed that I have been on many companies' websites who have million and billion dollars in assets but I have never had the privilege of being on website BNY Mellon who have trillion dollars in assets.
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At the time the Staffing Agency called me, it was the first time I had contact with them and I was amazed at their professionalism and very fast turnaround of getting my resume and scheduling my job interview and getting hired which was all in just 8 days! The Staffing Agency Recruiter coached me how to get the companies mission; goals and more from the BNY Mellon website to well prepare me for the job interview! Less