User Support Analyst Interview Questions | Glassdoor

User Support Analyst Interview Questions

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User support analyst interview questions shared by candidates

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How would you handle a difficult, frustrated or disgruntled user?

1 Answer

Empathize with the user. Apologize and inform them that this is not how we normally do this and that you feel bad about what has happened. Take their side with them. Tell them that you are going to personally take charge of the issue, discuss this with your management and with their help reach out to the workgroups or employees who are involved. Then make sure to actually reach out to your manager(s) and do so.

How would you handle a call from an unhappy executive who had been waiting for help for 2 days?

2 Answers

What do you know about Medtronic as a company?

1 Answer

Aptitude and skill/knowledge questions about VPN connectivity, general Ethernet connectivity, printer troubleshooting, Windows 7 and Windows XP use and general PC troubleshooting.

Describe your personality. What are your strengths? How would you address a wireless issue on a student's laptop? How do you handle multiple requests? What would upset you the most during the job? If you disagreed with your supervisor, how would you handle this?

1 Answer

Why do you want to work for Medtronic?

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