Customer Service Interview Questions in Valencia, CA | Glassdoor
Customer Service Interview Questions in Valencia, CA

Customer Service Interview Questions in Valencia, CA

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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The "fake call" setup.

1 Answer

There is no real answer for this. You just gotta roll with the scenario they give you and think fast and sound confident.

What is your greatest weakness and why?

1 Answer

how flexible are you, schedule, how did hear from us? Are you married or single?

1 Answer

I was heavily recruited by their HR person. When she asked what year I graduated high school, I replied “is that legal to ask?”, knowing that it’s illegal to discriminate based on age. She replied that, while age discrimination is indeed illegal, it is okay to ask when I graduated. Since I didn’t want to lie, I responded honestly that I had graduated high school in 1972. She gasped loudly and quickly ended the conversation. Subsequent calls to follow up were responded to by saying, in essence, ‘don’t call us, we’ll call you’ and voicemail messages were not responded to

1 Answer

What would you do if you received a call from a customer that was upset?

1 Answer