"When hiring sales associates, employers are looking for charismatic candidates who can provide helpful advice to customers and close sales. Be prepared to answer a few scenario questions that will assess your ability to handle difficult customers, sell a product, or excel on a team. Previous sales experience is an advantage, but not necessary."
How would you handle an irate customer that accused store staff of stealing their personal propery while they were in the store.
Found this question very disturbing and difficult to give a positive response.
I would ask customer to take me to where situation happened, have customer try to recall what happened, take customers name and #. Tell customer you will look into it with manager and should anything turn up will notify her. Be calm in talking to customer with empathy.