Customer Service Representative Interview Questions in Waco, TX | Glassdoor

Customer Service Representative Interview Questions in Waco, TX

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

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The most difficult question I had to answer was about my availbility because I'm usually really flexible with my schedule and they didnt understand how someone could be like that.

1 Answer

It works out to my benefit I get more hours

Q: Why do you think this job is the perfect fit for you?

The DM said I'm gonna say 3 words and give me your first thought. He asked about a lake from the other state, a store, and something else.

1 Answer

Why do you want to work for GDIT?

1 Answer

Give me an example of an upset customer and how you handled the situation.

1 Answer

This wasn't a thorough interview. They had many, many people to hire.