Avoid answers that will cause concern about your work environment. My answers where to be able to be at home, when my kids get off from school. Save's money on daycare costs. I also wanted to work from home to save money on commuting back an forth to work.
I come with great management & organizational skills. I am driven by taking care of others. The happiness of your customers is your top priority. Without the customers, you don't have a company. Workout the company, the employees don't have that job/career.
I answered as it related to my previous jobs. However she did not like my answers because she kept saying " that is not really what I want". It was my choice because I did not intend to fabricate examples.
My answer was- I've been a call center rep for a long time, you must always keep in mind the caller is not upset with you but the situation, always use empathy and handle the call as though you were the customer