"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."
Are there any programs in a company that you worked for that taught you how to deal with problematic situations?
realized after being hired that the only reason they asked me that was because they just rolled out this Commitment to GREAT program.